Privacy Policy

Vision Works Remodeling

Effective Date: February 10, 2026

Introduction

Vision Works Remodeling ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, store, and safeguard your information when you visit our website, landing pages, submit forms, communicate with us via SMS/text messaging, or otherwise interact with our services.

By using our website, submitting your information through any of our forms, opting in to receive SMS/text messages, or otherwise engaging with our services, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using our website or submitting personal information.

What Information Is Collected

Personal Information You Provide

We collect personal information when you voluntarily provide it to us through our website, landing pages, contact forms, phone calls, SMS/text messages, or other communications. This may include:

• Full name
• Email address
• Phone number (including mobile phone number)
• Home address or project location
• Messages, inquiries, or project details you share with us
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect certain non-personal information using cookies, pixels, and similar tracking technologies, including:

• IP address
• Browser type and version
• Device type (desktop, mobile, tablet)
• Operating system
• Pages visited on our website
• Date and time of your visit
• Referring URL (the website that directed you to ours)
• Click behavior and interactions on our website

Information From Third Parties

We may receive information about you from third-party platforms, advertising networks, or analytics providers that help us understand how users find and interact with our website.

How Your Data Is Used

We use the information we collect for the following purposes:

• To respond to your inquiries and communicate with you about our remodeling services.
• To schedule consultations, provide estimates, and manage project-related communications.
• To send you SMS/text messages related to your inquiry, appointment reminders, project updates, and promotional offers (with your consent).
• To send you follow-up communications related to your inquiry or project via email or phone.
• To improve our website, services, and overall customer experience.
• To analyze website traffic and user behavior using cookies and tracking technologies.
• To run targeted advertising campaigns and measure their effectiveness.
• To comply with applicable laws, regulations, and legal obligations.

We will never use your personal information for purposes unrelated to those described above without first obtaining your consent.

SMS/Text Messaging Opt-In and Opt-Out

Consent to Receive SMS/Text Messages

By providing your mobile phone number and submitting a form on our website or landing pages, you expressly consent to receive SMS/text messages from Vision Works Remodeling. These messages may include:

• Appointment confirmations and reminders
• Responses to your inquiries
• Project updates and status notifications
• Promotional offers and marketing messages

Message Frequency and Rates

Message frequency varies based on your interactions with us. Standard message and data rates may apply depending on your mobile carrier and plan. Vision Works Remodeling is not responsible for any messaging or data charges imposed by your carrier.

How to Opt Out of SMS/Text Messages

You may opt out of receiving SMS/text messages at any time by:

• Replying STOP to any text message you receive from us.
• Contacting us directly at (740) 816-7577 and requesting to be removed from our messaging list.

After opting out, you will receive a one-time confirmation message. You will not receive any further SMS/text messages from us unless you opt in again. Opting out of SMS messages will not affect communications sent via email or other channels.

Help and Support

For questions or help regarding our SMS messaging program, reply HELP to any message or contact us using the information in the Contact Us section below.

Mobile Information Sharing Statement

We do not sell, rent, lease, or share your mobile phone number or any personal information collected through SMS/text messaging opt-ins with third parties for their own marketing or promotional purposes.

Your mobile information, including your phone number and the content of text messages, will only be shared with third-party service providers who assist us in delivering SMS/text messages (such as our messaging platform provider). These service providers are contractually obligated to use your information solely for the purpose of providing services to us and are required to maintain the confidentiality and security of your data.

This restriction on sharing applies specifically to information collected through our SMS/text messaging program and is in addition to the general data sharing practices described elsewhere in this Privacy Policy.

Cookie and Tracking Practices

What Are Cookies?

Cookies are small data files stored on your device when you visit a website. They help us recognize your browser, remember your preferences, and understand how you interact with our website.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality such as page navigation and form submissions. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our website, which pages are most popular, and how users navigate between pages. We may use tools such as Google Analytics for this purpose.
• Advertising/Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These may be placed by third-party advertising partners such as Google Ads or Meta (Facebook).

Other Tracking Technologies

In addition to cookies, we may use pixel tags (also known as web beacons or tracking pixels), JavaScript, and similar technologies to collect usage data and improve our services.

Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling cookies may affect the functionality of our website and your overall browsing experience. For more information on managing cookies, visit your browser's help documentation.

Do Not Track Signals

Our website does not currently respond to "Do Not Track" (DNT) signals sent by your browser. However, you can manage your tracking preferences through your browser's cookie settings as described above.

Data Security and Handling

How We Protect Your Data

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, use, alteration, or disclosure. These measures include:

• Secure Socket Layer (SSL) encryption on our website to protect data transmitted between your browser and our servers.
• Access controls that limit who within our organization can access your personal information, restricted to personnel who need it to perform their job functions.
• Secure storage of personal data using trusted third-party platforms with industry-standard security certifications.
• Regular review of our data collection, storage, and processing practices.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, maintain our business records, or as required by applicable law. When your information is no longer needed, we will securely delete or anonymize it.

Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and any applicable regulatory authorities as required by law. We will take prompt action to investigate and mitigate any breach.

Limitations

While we strive to use commercially acceptable means to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, and you provide your information at your own risk.

User Rights

Depending on your state of residence, you may have certain rights regarding your personal information under applicable privacy laws (such as the California Consumer Privacy Act or similar state regulations). These rights may include:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the categories of sources from which it was collected, the purposes for collecting it, and the categories of third parties with whom it has been shared.
• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete the personal information we have collected about you, subject to certain legal exceptions.
• Right to Opt Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information. As stated in this Privacy Policy, we do not sell your personal information.
• Right to Opt Out of Marketing Communications: You have the right to opt out of receiving marketing emails, SMS/text messages, or other promotional communications at any time.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will verify your identity before processing your request and will respond within the timeframe required by applicable law (typically within 45 days). If we need additional time, we will notify you of the reason and the expected extension.

Sharing of Your Information

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

We may share your information only in the following limited circumstances:

• With trusted service providers who assist us in operating our website, delivering SMS/text messages, processing payments, or conducting our business. These providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.
• With analytics and advertising partners (such as Google Analytics, Google Ads, or Meta/Facebook) in aggregated or de-identified form to help us understand website traffic and improve our marketing efforts.
• If required by law, regulation, subpoena, court order, or other legal process.
• To protect the rights, property, or safety of Vision Works Remodeling, our customers, or others.

Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Vision Works Remodeling. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 18, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any updates will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or our SMS messaging program, please contact us at: